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Frequently Asked Questions
What Shipping Methods Are Available?
elaav global shipping partners with many major carriers—the Postal Service, UDP, UPS and FedEx—to offer shipping services integrated with the elaav site. Choose to ship via one of these carriers, and you easily add shipping costs and info to your elaav listings, as well as print prepaid shipping labels from your own printer.
Do You Ship Internationally?
elaav do not ship usually. Our vendor is responsible to ship their order package according to the customer selected courier request.
How Long Will It Take To Get My Package?
It is usually depends on the customer's shipping choice but the national maximum 3,6 business days, International 5,9 business days and economy parcel service might take longer than normal days.
What Payment Methods Are Accepted?
We accept the following payment methods: credit card (Visa, Visa Dankort, MasterCard, American Express, Discovery), PayPal.
Is Buying On-Line Safe?
At elaav webpage, we use 128-bit SSL security encryption during your payment process in order to protect your data. The SSL security encryption, we can guarantee that no form of phishing is possible on our website.
Order & Retunrs
How do I place an Order?
To place your order: Go to your Cart in the elaav app or on the elaav website (https://www.elaav.com/cart). Tip: You can modify the quantity of items you'd like to purchase from your Cart. For pending items, press the Choose button to see results, then select an item to add the item to your Cart.
How Can I Cancel Or Change My Order?
Go to Your Orders and select the order you want to cancel. Select the check box next to each item you want to remove from the order. To cancel the entire order, select all of the items. Select Cancel checked items when finished.
Do I need an account to place an order?
You can buy without an elaav account as long as: ... If you want to send a Best Offer to a seller, you'll need an elaav account. You pay for the item using PayPal, credit card, debit card.
How Do I Track My Order?
To track your elaav delivery go to Your Quick links> order tracking page. Click the "Order Tracking" button, you'll be taken to Order tracking page, where you can find Order ID and Billing email enter it. if shipped by DHL, USPS, UPS, China Post, etc.
How Can I Return a Product?
Go elaav.com On the down left, click "Business" On the down margin, click "Product Return" Choose "Return this Item" This option takes you to the "Request a Return" page Because of elaav Money Back Guarantee, you can request a return even if the seller does not accept returns Select a reason for the return Add more info if needed Add photos of the item if needed - if it is damaged, broken, or does not match the description Click the Request Return button You will see confirmation that the request has been sent to the seller, and the date they must respond by Depending on the seller's return policy, you may be able to print the return label immediately, or you may have to wait for a reply from the seller. Sellers may accept the return or offer a partial refund and let you keep the item If the seller requests the return request, you have 14 days to ship it back.